Refund policy

Refund & Replacement Policy

Each product sold by Rich In The Mind is made to order.

Mugs and drinkware: no change-of-mind returns

All mugs and drinkware, including drinkware bundles, are final sale for change-of-mind purposes. We do not accept returns or exchanges because you changed your mind or selected the wrong size, color, or design. This does not affect claims for items that arrive damaged, defective, misprinted, or different from what you ordered, or rights that cannot be excluded by law.

Other eligible products

The following 14-day return window does not apply to mugs or drinkware. We accept returns on other eligible items within 14 days of delivery, provided the item is unused, unworn, unwashed, and in its original condition. Customers are responsible for return shipping costs. Original shipping fees are non-refundable for change-of-mind returns.

Custom or made-to-order items are not eligible for change-of-mind returns unless required by applicable law.

Damaged or Incorrect Orders

If your item arrives damaged, misprinted, defective, or different from what you ordered, please contact info@richinthemind.com as soon as possible, preferably within 7 days of delivery. Include your order number, a description, and clear photos of the issue. After reviewing the issue, approved claims will be resolved with a replacement or refund. Please do not send an item back unless we provide return instructions. We will coordinate with our fulfillment partner.

Change-of-mind exclusions

The following exclusions apply to change-of-mind returns. They do not exclude claims for damaged, defective, misprinted, or incorrectly supplied products:

• Mugs and drinkware
• Worn, washed, or altered apparel
• Items ordered incorrectly by the customer, including size or color selection
• Gifted items
• Sale or promotional items

Return Approval

All returns require prior approval. Please contact us before sending a product so we can provide the correct return instructions.

Shipping Assistance

If your shipment is delayed, lost, or marked delivered but cannot be found, contact us with your order number. We will investigate with our fulfillment partner and carrier and explain the available resolution.

Contact

Email: info@richinthemind.com

Business mailing address: RichInTheMind LLC, PO Box 1058, Fresno, TX 77545, United States. Contact us for return instructions before mailing a product.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.