Shipping policy

Shipping Policy

Made to order

Our products are made to order and prepared by our fulfillment partners.

Production takes place before shipment. Total delivery time includes both production and carrier transit time.

Delivery estimates

Timing varies by product, destination, and fulfillment availability. Any delivery dates shown are estimates, not guaranteed arrival dates. Holidays, carrier delays, weather, and customs can affect delivery. For updates on an existing order, check the order-status link in your confirmation email. Once your order ships, use the tracking link in your shipping confirmation email.

Shipping charges and destinations

Available shipping options and charges are shown at checkout for your delivery address. International availability depends on the destination and product. Any import duties or customs charges not collected at checkout are the recipient’s responsibility.

Tracking and separate packages

When your order ships, tracking information is sent to the email address used at checkout. Items may arrive in separate packages. If you have not received tracking within 7 business days of ordering, contact us for an update.

Address changes, delays, and missing packages

Check your shipping address before placing your order. Contact us promptly if it needs to be corrected; changes may not be possible once production or shipping has begun. If your shipment is delayed, missing, or marked delivered but cannot be found, contact us so we can investigate with our fulfillment partner and carrier and explain the next steps.

Contact

Email info@richinthemind.com with your order number. See our Return and Refund Policy for product issues and return requests.